Privacy Policy

Introduction

Welcome to Obliflux Flare Zone Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing address
• Government-issued identification
• Reservation details and preferences
• Emergency contact information

Automatic Information

• IP address and browser information
• Device information and operating system
• Website usage data and cookies
• Location data (with your permission)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Process payments and prevent fraud
• Improve our services and customer experience
• Comply with legal obligations and safety requirements
• Send promotional offers (with your consent)
• Maintain security and safety of our premises

Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with operations
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect rights, property, or safety
• Business Transfers: In connection with mergers or acquisitions
• With Your Consent: When you explicitly agree to sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

While we strive to protect your information, no method of transmission or storage is 100% secure.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request information about our privacy practices

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required

Typically, guest information is retained for 7 years after your last stay, unless longer retention is required by law.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.

Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date
• Notify you of significant changes
• Post the updated policy on our website
• Obtain consent for material changes if required